Send the trade facts first.

Hours

Opening hours and response.

• Monday To Thursday08:30 to 17:30.
• Friday08:30 to 13:00.
• Public HolidaysClosed on Dutch public holidays.
• Urgent Held GoodsRetained clients only, weekdays until 20:00.

New enquiries are normally acknowledged within 2 working days. If the matter is a fit, you will be offered a paid first call or fixed-fee scope.

Email Checklist

What to include.

1. Product SKU list, plain description, materials and intended use.
2. Origin Where the product is made and what supplier declarations you already hold.
3. Destination Countries involved, including transit or fulfilment locations.
4. Sales Channel B2B, webshop, marketplace, distributor, repair return or sample shipment.
5. Incoterms The term promised to the customer and who will act as importer.
6. Invoice Sample Current wording, VAT treatment, EORI numbers and customer details removed if needed.
7. Document Language Documents may be sent in Dutch or English. German invoices and customs notes can be read, but formal German tax filings are referred out.
8. Deadline Shipment date, broker cut-off or audit date.